All of our patients are entitled to have a chaperone present for any consultation or examination with a Clinician.
A chaperone could be a family member or a friend. All our staff are also fully trained chaperones and can also be present if you request.
If you would like a trained member of staff to be your chaperone for your appointment we would be grateful if you if you could request this at the time of booking your appointment so arrangements can be made. This will also ensure that your appointment is not delayed. If it is not possible for a trained staff member to be available for your appointment it may be necessary to reschedule your appointment. We will always endeavour to arrange a chaperone for you if requested.
A Clinician may also require a chaperone to be present for certain consultation and this is in accordance with our chaperone Policy
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in All Saints Surgery in the last financial year was £ before tax and National Insurance. This is for …
From 1st April 2015 GP practices were required to allocate all patients including children, with a named accountable GP who has overall responsibility for their care.
If you wish to know who your named GP is please contact the surgery and we will be happy to inform you.
N.B. This does not stop you from seeing any GP at the Practice
- Members of staff will act courteously towards you and treat you with respect.
- We offer an appointment system. Our aim is to see each patient at the time designated. You will not be kept waiting for more than 20 minutes after your appointment time without an explanation from the staff.
- You are entitled to complete confidentiality.
- Constructive criticism will be welcomed in an effort to improve our service.
- You have the right to see your patient records, subject to legal limitations, by appointment only.
- Members of staff will wear a uniform and name badge in order to identify themselves to you.
- Be courteous and polite to staff at all times
- Arrive on time for all appointments
- Cancel appointments as soon as possible
- Book one appointment for each patient who wishes to be seen.
- Let the Practice know of any changes in personal details, ie telephone number/address.
- Telephone for results between 12.30 pm and 3.00 pm only.
- Do not ask for information about anyone other than yourself.
Physical violence and verbal abuse are a growing concern. GPs, Practice Nurses and other practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and Practice staff properly — without violence or abuse.
Violent and abusive patients will be reported to the Police and removed from the surgery’s list.
Zero Tolerance Policy
The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.
Our Practice staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.