Routine appointments
Booking an appointment can be done either at reception or by telephone.
We have emergency appointments which are available to book on the day during the week. These are released at 8am and 1pm. We also have routine appointments available which can also be booked.
Our reception staff are trained to ask questions about the reason for your appointment. This is so they can make sure that you receive the appropriate medical care from the appropriate Clinician.
The reception team will ask you for a brief description of your problem and may refer you to an alternative medical professional such as a Clinical Pharmacist, Community Pharmacist of First Contact Physio as these may be best suited for your needs.
Our reception team are bound by confidentiality and we can assure you that any information that you give to them is treated in the strictest confidence. Any breach of confidentiality will be treated very seriously by the practice who will deal with it accordingly.
Patient Access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to attend your appointment please let us know as soon as possible so we can offer it to another patients. Every week appointments are wasted as patients do not turn up and do not inform us. This then means that we have less appointments to offer patients who need them.
As part of our surgery policy if you miss 3 or more appointments you will be asked to register with another surgery.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.